Effective Date: February 21, 2024
1. Overview
At Focused Founders, we are committed to providing high-quality digital marketing consulting services. If you are not entirely satisfied with your purchase, we’re here to help. This Refund Policy outlines the terms and conditions under which you may request a refund for our services.
2. Refund Eligibility
Our refund policy lasts for 30 days from the date of your initial purchase. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a refund, you must meet the following criteria:
- Proof of Purchase: You must provide a receipt or proof of purchase.
- Service Utilization: Refunds are only applicable to the initial month of service. If you have used our services beyond the first month, you will not be eligible for a refund for that period.
3. Process for Requesting a Refund
If you meet the eligibility criteria and wish to request a refund, please follow these steps:
- Contact Us: Send an email to support@focusedfounders.co with the subject line “Refund Request” and include your name, contact information, and details of your purchase.
- Review: Our team will review your request and notify you of the approval or rejection of your refund within 7 business days.
- Approval: If your refund request is approved, we will process the refund to your original method of payment.
4. Partial Refunds
In certain circumstances, partial refunds may be granted (if applicable), such as when only a portion of the services was utilized within the first 30 days. The amount of the partial refund will be determined based on the extent of the services used.
5. Non-Refundable Items
Several types of services are exempt from being refunded, including:
- Customized Campaigns: Any specialized or customized campaigns that have been fully executed.
- Non-refundable Deposits: Any deposits or down payments that have been explicitly stated as non-refundable.
6. Changes to This Refund Policy
Focused Founders reserves the right to revise this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. It is your responsibility to review this Refund Policy periodically to stay informed about our refund practices.
7. Contact Us
If you have any questions about this Refund Policy, please contact us at:
Focused Founders
Email: support@focusedfounders.co
1320 Willow Pass Rd, #611
Concord, CA 94520